Customer Service / FAQ / Help Center
All non-custom items may be returned within 30 days of purchase in like-new condition for a full refund, excluding shipping charges. A copy of your order or an email from our customer service center, granting approval of return must be included in all return packages.
All returns will be credited back to the customer within one week of receiving the returned item.
Any product that has been fully customized through a cooperative effort between the customer and our team cannot be returned unless the item was damaged upon receipt. This will be determined on a case-by-case basis by our customer service team.
Return Shipping Charges
The customer is responsible for all shipping charges associated with sending returned item(s) back to our facilities.
Where to Send Returns
All returns must be sent to:
C. Forbes, Inc.
12830 West Creek Parkway
Richmond, VA 23238
If you have any questions regarding returns, please feel free to contact us at:
We sincerely appreciate your business!
Our standard ground (UPS – 48 Contiguous States) shipping is a flat rate of $6.99 from our warehouse in Richmond, VA. Your order typically ships in 2-3 business days from payment confirmation. (Expect holiday delays)
HI / AK / APO / FPO – $15.99 Flat Rate Applies – May arrive UPS or USPS.
Custom / Bulk Orders
Shipping costs are dependent on quantity, weight, number of packages and any expedited shipping requests that may be made. A quote for shipping charges will be included with a custom order. Please contact us at 804.784.7300 for further details.
We exclusively design the bulk of our products in-house. We strive to have all of our products made in the USA. Our goal is to send our designs to the production facility that will best execute the finished product. Some products are sourced through third parties from various origins. See product page listing for more information.
For specialty sales, contact our specialty team directly for more info. ph: 804.784.7300
We’re happy to help. Call us direct for expedited phone ordering and shipping services. ph. 804-784-7300
We provide turn-key, managed e-commerce programs for non-profits and organizations in the USA. Let us take a look at your needs and objectives and see if our firm is a fit.